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Canterbury-Hurlstone Park RSL Club
Question 01
A patron reports their gaming machine is displaying an error message during play. What are your immediate steps?
Correct Answer 01
A patron reports their gaming machine is displaying an error message during play. What are your immediate steps?
Check machine status, record error code, assist patron to secure credits, place out-of-order sign if needed, and report to supervisor immediately.
Question 02
During your night shift, you notice someone showing signs of distress while gambling. How do you respond?
Correct Answer 02
During your night shift, you notice someone showing signs of distress while gambling. How do you respond?
Discreetly approach the patron, provide responsible gambling information, and offer to connect them with available support services.
Question 03
The gaming room is reaching capacity during a busy period. How do you manage patron flow?
Correct Answer 02
The gaming room is reaching capacity during a busy period. How do you manage patron flow?
Monitor entry points, ensure proper spacing between patrons, maintain clear walkways, and communicate with security if needed.
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Ref Hub empowers organizations to unlock potential through scientifically designed personality evaluations. Our tools allow you to gain meaningful insights into candidates' behavioral styles, leadership potential, and compatibility with company culture.
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