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Cox Industries Australia
Question 01
A customer requests a mower for their 5-acre property with thick grass and slopes. Which Cox model would you recommend and why?
Correct Answer 01
A customer requests a mower for their 5-acre property with thick grass and slopes. Which Cox model would you recommend and why?
Recommend the Cox Cruiser ZTR. Its powerful engine, zero-turn capability, and rugged build handle tough Australian conditions on large properties efficiently.
Question 02
A potential dealer wants to know our after-sales support process. What key benefits would you highlight?
Correct Answer 02
A potential dealer wants to know our after-sales support process. What key benefits would you highlight?
Emphasize nationwide dealer network, readily available spare parts, and engineering support team ensuring customer satisfaction and product longevity.
Question 03
Customer complains their new mower isn't performing as expected. What immediate steps would you take?
Correct Answer 02
Customer complains their new mower isn't performing as expected. What immediate steps would you take?
Schedule immediate inspection at local dealer, arrange temporary replacement if needed, and ensure resolution within 24 hours.
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English (Australia)