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DuluxGroup
Question 01
A customer urgently needs color swatches for a project meeting tomorrow. Standard delivery is 2-6 days. How would you handle this situation?
Correct Answer 01
A customer urgently needs color swatches for a project meeting tomorrow. Standard delivery is 2-6 days. How would you handle this situation?
I would check if express shipping is available, offer digital color previews, or arrange pickup from nearest store if possible. I'd clearly communicate options to customer.
Question 02
You notice several color swatches in the dispatch queue are low in stock. What immediate action would you take?
Correct Answer 02
You notice several color swatches in the dispatch queue are low in stock. What immediate action would you take?
I would check inventory system, alert supervisor about low stock, prioritize remaining swatches for urgent orders, and request immediate restock.
Question 03
A customer claims the physical swatch color doesn't match their digital preview. How do you respond?
Correct Answer 02
A customer claims the physical swatch color doesn't match their digital preview. How do you respond?
Explain that digital displays vary, offer to send additional similar shade options, and provide lighting/application tips for accurate color assessment.
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