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Interparcel Australia
Question 01
A customer complains on social media about a delayed international delivery. How would you respond to maintain brand reputation?
Correct Answer 01
A customer complains on social media about a delayed international delivery. How would you respond to maintain brand reputation?
Acknowledge publicly, apologize, and move conversation to private channels. Request tracking details to investigate and resolve the issue promptly through customer service team.
Question 02
Our website traffic has dropped 20% this month. What immediate digital marketing actions would you take?
Correct Answer 02
Our website traffic has dropped 20% this month. What immediate digital marketing actions would you take?
Analyze Google Analytics for traffic sources, check SEO performance, review recent website changes, and adjust PPC campaigns to target high-converting keywords.
Question 03
How would you promote our new same-day delivery service to e-commerce businesses?
Correct Answer 02
How would you promote our new same-day delivery service to e-commerce businesses?
Create targeted social ads highlighting speed and integration benefits, develop email campaign for existing clients, and showcase cost savings versus competitors.
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English (Australia)