Cut through the noise of AI-written resumes. RefHub helps you identify real skills and reliable candidates in minutes — for under $12 per hire.
IMB Bank
Question 01
A customer is frustrated because they can't access their online banking. What steps would you take to assist them?
Correct Answer 01
A customer is frustrated because they can't access their online banking. What steps would you take to assist them?
First verify their identity, then check if they're using correct login details. Guide them through password reset if needed, or assist with mobile app installation.
Question 02
A customer wants to open a savings account but is unsure which type to choose. How would you help them decide?
Correct Answer 02
A customer wants to open a savings account but is unsure which type to choose. How would you help them decide?
Ask about their savings goals and usage needs. Compare features of Reward Saver vs Everyday accounts, explaining interest rates and fee structures.
Question 03
A customer reports a suspicious transaction on their account. What immediate actions would you take?
Correct Answer 02
A customer reports a suspicious transaction on their account. What immediate actions would you take?
Immediately secure the account, document transaction details, and guide customer through fraud reporting process while explaining next steps.
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Recognize the Value of Personality Assessments
Ref Hub empowers organizations to unlock potential through scientifically designed personality evaluations. Our tools allow you to gain meaningful insights into candidates' behavioral styles, leadership potential, and compatibility with company culture.
Deep Behavioral Insights
Our assessments delve into key personality dimensions to give you a clear picture of how a candidate’s traits align with your team’s dynamics and role requirements.
Streamlined Integration
Our platform seamlessly integrates with your hiring workflow, enabling effortless deployment and management of assessments for candidates and employees alike.
Customizable Reports
We offer flexible reporting formats that provide actionable insights tailored to your unique organizational needs. Highlight strengths, identify development areas, and make data-driven hiring decisions.
Validated Frameworks
Built on proven psychological models, Ref Hub’s Personality Assessments ensure reliability and validity in evaluating personality dimensions such as openness, conscientiousness, extraversion, agreeableness, and emotional stability.
Our Process
Streamlined Assessments in 4 Easy Steps
Effortlessly create, send, and manage AI-generated assessments with real-time reporting and secure sharing options—all in one platform.
Create Custom AI-Generated
Assessments in Minutes—Select Role, Difficulty, and Industry for Auto-Graded Surveys
Assessments in Minutes—Select Role, Difficulty, and Industry for Auto-Graded Surveys
Send to Multiple Candidates at Once via Email and SMS
Receive a Detailed, Auto-Generated Report with Grading Metrics for Smarter Hiring Decisions
Download the Full Report as a PDF to Share with Colleagues or Clients, and Store Securely
Just $12 per check
For Automated
Reference Checking
Experience the ease and efficiency of automated reference checks with Ref Hub. Use these credits to see how quickly you can complete reference checks with our state-of-the-art technology.
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English (Australia)