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MLKA Hospitality Recruitment
Question 01
A guest complains about poor internet connectivity affecting their work-from-holiday stay. What immediate steps would you take to address this?
Correct Answer 01
A guest complains about poor internet connectivity affecting their work-from-holiday stay. What immediate steps would you take to address this?
Check backup internet options, offer alternative workspace in better coverage area, contact service provider, and communicate timeline for resolution to guest.
Question 02
Your remote location is experiencing supply delays during peak season. How would you manage food/beverage inventory?
Correct Answer 02
Your remote location is experiencing supply delays during peak season. How would you manage food/beverage inventory?
Implement portion control, adjust menu offerings, identify local suppliers for fresh produce, and maintain clear communication with guests about limitations.
Question 03
During off-season, occupancy is low. How would you maintain staff engagement and property standards?
Correct Answer 02
During off-season, occupancy is low. How would you maintain staff engagement and property standards?
Focus on maintenance projects, conduct staff training, develop local tourism initiatives, and implement cost-saving measures while maintaining service quality.
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Assessments in Minutes—Select Role, Difficulty, and Industry for Auto-Graded Surveys
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