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Ridley Corporation

Customer Service Representative Report

Example Assessment Questions based on your Customer Service Representative opening

Question 01
A poultry farmer reports feed quality issues affecting production. How would you handle this urgent situation?
Correct Answer 01
A poultry farmer reports feed quality issues affecting production. How would you handle this urgent situation?
Schedule immediate quality testing, arrange temporary replacement feed supply, and coordinate with technical specialists for on-site assessment within 24 hours.
Question 02
A new dairy customer needs feed recommendations. What key questions would you ask to provide the best solution?
Correct Answer 02
A new dairy customer needs feed recommendations. What key questions would you ask to provide the best solution?
Ask about herd size, current production levels, feeding system type, and seasonal requirements to match with appropriate Ridley nutrition solutions.
Question 03
Multiple customers report delayed deliveries. How would you prioritize and manage these service issues?
Correct Answer 02
Multiple customers report delayed deliveries. How would you prioritize and manage these service issues?
Assess feed stock levels of each customer, arrange emergency deliveries for critical cases, and communicate realistic timeframes to all affected clients.
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Assessments in Minutes—Select Role, Difficulty, and Industry for Auto-Graded Surveys
Send to Multiple Candidates at Once via Email and SMS

Send to Multiple Candidates at Once via Email and SMS

Receive a Detailed, Auto-Generated Report with Grading Metrics for Smarter Hiring Decisions

Receive a Detailed, Auto-Generated Report with Grading Metrics for Smarter Hiring Decisions

Download the Full Report as a PDF to Share with Colleagues or Clients, and Store Securely

Download the Full Report as a PDF to Share with Colleagues or Clients, and Store Securely

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