Susana are you hiring? Don’t trust the resume Do Real world Skill assessments

Cut through the noise of AI-written resumes. RefHub helps you identify real skills and reliable candidates in minutes — for under $12 per hire.

The Good Guys

Customer Service Manager Report

Example Assessment Questions based on your Customer Service Manager opening

Question 01
A customer is comparing two similar TV models but seems overwhelmed by technical features. How would you help them make a decision?
Correct Answer 01
A customer is comparing two similar TV models but seems overwhelmed by technical features. How would you help them make a decision?
Ask about their viewing habits and room size, then explain 2-3 key features that match their needs. Avoid technical jargon and focus on practical benefits.
Question 02
During a busy sale period, multiple customers need assistance with appliances. How do you manage the situation?
Correct Answer 02
During a busy sale period, multiple customers need assistance with appliances. How do you manage the situation?
Acknowledge each customer, quickly assess their needs, provide basic information to browsing customers, and handle urgent inquiries first while ensuring no one feels ignored.
Question 03
A customer's washing machine was delivered with a minor scratch. They're upset but the model is currently out of stock. What's your solution?
Correct Answer 02
A customer's washing machine was delivered with a minor scratch. They're upset but the model is currently out of stock. What's your solution?
Inspect the damage, offer a fair discount, explain alternative options like repair or reorder, and ensure they understand their consumer rights.
Get Full Assessment

Recognize the Value of Personality Assessments

Ref Hub empowers organizations to unlock potential through scientifically designed personality evaluations. Our tools allow you to gain meaningful insights into candidates' behavioral styles, leadership potential, and compatibility with company culture.
GDPR Compliant Logo

Deep Behavioral Insights

Our assessments delve into key personality dimensions to give you a clear picture of how a candidate’s traits align with your team’s dynamics and role requirements.

Streamlined Integration

Our platform seamlessly integrates with your hiring workflow, enabling effortless deployment and management of assessments for candidates and employees alike.
Designed for hiring professionals.

Customizable Reports

We offer flexible reporting formats that provide actionable insights tailored to your unique organizational needs. Highlight strengths, identify development areas, and make data-driven hiring decisions.
Designed for hiring professionals.

Validated Frameworks

Built on proven psychological models, Ref Hub’s Personality Assessments ensure reliability and validity in evaluating personality dimensions such as openness, conscientiousness, extraversion, agreeableness, and emotional stability.

Our Process

Streamlined Assessments in 4 Easy Steps

Effortlessly create, send, and manage AI-generated assessments with real-time reporting and secure sharing options—all in one platform.
AI-Generated Assessments
Create Custom AI-Generated
Assessments in Minutes—Select Role, Difficulty, and Industry for Auto-Graded Surveys
Send to Multiple Candidates at Once via Email and SMS

Send to Multiple Candidates at Once via Email and SMS

Receive a Detailed, Auto-Generated Report with Grading Metrics for Smarter Hiring Decisions

Receive a Detailed, Auto-Generated Report with Grading Metrics for Smarter Hiring Decisions

Download the Full Report as a PDF to Share with Colleagues or Clients, and Store Securely

Download the Full Report as a PDF to Share with Colleagues or Clients, and Store Securely

Just  $12 per check

For Automated

Reference Checking

Experience the ease and efficiency of automated reference checks with Ref Hub. Use these credits to see how quickly you can complete reference checks with our state-of-the-art technology.

Get Started