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Unity Housing
Question 01
A tenant calls reporting water leaking through their ceiling during heavy rain. What's your immediate response?
Correct Answer 01
A tenant calls reporting water leaking through their ceiling during heavy rain. What's your immediate response?
Contact emergency maintenance immediately, record incident details, and advise tenant to place containers to catch water and avoid electrical hazards until help arrives.
Question 02
A non-English speaking tenant is struggling to understand their lease terms. How do you handle this situation?
Correct Answer 02
A non-English speaking tenant is struggling to understand their lease terms. How do you handle this situation?
Offer to connect them with a telephone interpreter service, speak clearly, and schedule an in-person meeting with an interpreter if needed.
Question 03
Multiple tenants report antisocial behavior from a new resident. What steps would you take?
Correct Answer 02
Multiple tenants report antisocial behavior from a new resident. What steps would you take?
Document complaints, contact tenant for discussion, offer support services referrals, and monitor situation while maintaining confidentiality.
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