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WEX

Customer Service Advisor Report

Example Assessment Questions based on your Customer Service Advisor opening

Question 01
A customer is frustrated because their virtual payment card isn't working for an urgent supplier payment. How would you assist them?
Correct Answer 01
A customer is frustrated because their virtual payment card isn't working for an urgent supplier payment. How would you assist them?
Verify card details, check payment limits, contact supplier to confirm acceptance, and if needed, suggest alternative payment methods while maintaining clear communication.
Question 02
A client needs help setting up automated payments for multiple vendors but is concerned about security. What solution would you propose?
Correct Answer 02
A client needs help setting up automated payments for multiple vendors but is concerned about security. What solution would you propose?
Explain WEX's secure virtual card system, demonstrate the automated payment platform, and highlight fraud protection features and supplier integration benefits.
Question 03
A fleet manager reports drivers can't access fuel cards after hours. How do you resolve this urgent situation?
Correct Answer 02
A fleet manager reports drivers can't access fuel cards after hours. How do you resolve this urgent situation?
Check card status, verify activation times, ensure driver PIN credentials, and explain 24/7 fuel card access procedures.
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Recognize the Value of Personality Assessments

Ref Hub empowers organizations to unlock potential through scientifically designed personality evaluations. Our tools allow you to gain meaningful insights into candidates' behavioral styles, leadership potential, and compatibility with company culture.
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Deep Behavioral Insights

Our assessments delve into key personality dimensions to give you a clear picture of how a candidate’s traits align with your team’s dynamics and role requirements.

Streamlined Integration

Our platform seamlessly integrates with your hiring workflow, enabling effortless deployment and management of assessments for candidates and employees alike.
Designed for hiring professionals.

Customizable Reports

We offer flexible reporting formats that provide actionable insights tailored to your unique organizational needs. Highlight strengths, identify development areas, and make data-driven hiring decisions.
Designed for hiring professionals.

Validated Frameworks

Built on proven psychological models, Ref Hub’s Personality Assessments ensure reliability and validity in evaluating personality dimensions such as openness, conscientiousness, extraversion, agreeableness, and emotional stability.

Our Process

Streamlined Assessments in 4 Easy Steps

Effortlessly create, send, and manage AI-generated assessments with real-time reporting and secure sharing options—all in one platform.
AI-Generated Assessments
Create Custom AI-Generated
Assessments in Minutes—Select Role, Difficulty, and Industry for Auto-Graded Surveys
Send to Multiple Candidates at Once via Email and SMS

Send to Multiple Candidates at Once via Email and SMS

Receive a Detailed, Auto-Generated Report with Grading Metrics for Smarter Hiring Decisions

Receive a Detailed, Auto-Generated Report with Grading Metrics for Smarter Hiring Decisions

Download the Full Report as a PDF to Share with Colleagues or Clients, and Store Securely

Download the Full Report as a PDF to Share with Colleagues or Clients, and Store Securely

Just  $12 per check

For Automated

Reference Checking

Experience the ease and efficiency of automated reference checks with Ref Hub. Use these credits to see how quickly you can complete reference checks with our state-of-the-art technology.

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